If you need to switch to a different care home on your mobile device, follow these steps:
Log out of the AC&C mobile app.
Log back in using your usual username and password.
On the Welcome screen, you will see an option to select a care home.
Choose the home you wish to access.
📌Note: This process is different from the desktop version of AC&C, where facilities can be changed by clicking the facility name in the top-right corner.
Understanding How Facility Access Works
Facility selection varies depending on how your organisation’s AC&C environments are structured. There are two common setups:
Separate Access Care & Clinical Environments for Each Care Home
In this setup:
Each care home has its own standalone AC&C environment.
Each environment has a unique URL.
You must log into each environment separately to view that care home’s records.
On mobile versions 1 and 2, this requires:
Selecting Change Organisation in settings
Enter the unique activation code for that care home
This setup is typically used when homes operate independently.
Multiple Care Homes Within One Access Care & Clinical Environment
In this setup:
All care homes belong to a single organisational AC&C environment.
You can simply choose the care home (facility) from a drop‑down list in the mobile app.
This applies to mobile versions 3 and 4.
A single activation code is used for the whole organisation.
This setup provides a seamless way to switch between homes.
Need More Help?
If you’re unsure which setup your organisation uses or experience issues switching facilities, please contact your internal IT team or your system administrator.