If you're having trouble accessing Access Care and Clinical Mobile, you can follow the steps below to resolve the issue.
Change your organisation
If you're stuck on the home selection screen, follow these steps:
Click Change Organisation.
Re-enter the activation code.
Try to log in again.
Clear app data and reinstall
If you're still unable to access the app, try the following steps in order:
Clear the app data and try to log in again.
If the issue persists, uninstall and reinstall the app.
Check if the user has been assigned to any residents.
If the issue is still not resolved, a factory reset of the device should fix it.
⚠️Important: A factory reset will erase all data on the device. Contact your local IT department before proceeding to ensure no data is lost.
Before doing this, ensure any data needed is saved.
You need to reinstall the app and re-enter the activation code after the reset.
We recommend contacting your local IT department to carry out the factory reset and save any required data.