Newly admitted residents may not appear immediately in Mobile Point of Care (MPOC). The time it takes for a new resident to sync can vary due to factors such as network latency, data volume, or other unexpected system delays.
⚠️Important: If a newly admitted resident has not appeared in MPOC after one hour, complete the checks below.
Initial checks
Verify device connectivity
Ensure the MPOC device has a stable data or Wi-Fi connection. Poor or intermittent connectivity can delay syncing and prevent new information from being retrieved.
Check if the issue is isolated
Confirm whether multiple MPOC users across different devices are experiencing the same problem. This helps determine whether the issue is:
Device-specific.
User-specific.
A broader service issue.