If you encounter this issue, we recommend first to clear the memory cache, as this will help to rule out the possibility of there being some corrupt data being stored by the application, you can do this via the following method:
Open Settings.
Scroll down and select Apps.
Tap See all option at the bottom.
Tap the app name whose app cache you want to clear.
Tap Storage and cache.
Select Clear cache.
Tap Clear storage to clear data and cache.
If after carrying out these steps you are still encountering issues, please click on the following link to raise a new case online.
📌Note: After doing this you may need to enter the organization's activation code when logging back into the point of care application