Mobile Point of Care Login Issue on Access Evo

Following the integration of Access Care & Clinical with the Access Evo, some integrated user accounts may not be able to log in to the Mobile Point of Care mobile application due to an Authorisation Cancelled error.
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The reason for this is that integrated user accounts get authenticated through the Access Evo web pop-up screen and the Access Evo web pop-up is blocked. Whilst some devices may not have this occurrence, restricted devices that are either managed by an in-house IT department or a third-party IT contractor would need to make sure the web pop-up is enabled, and the Access Evo unique hyperlink is not blocked on devices.
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If you are one of the affected Mobile Point of Care users, please reach out to your in-house IT Department or third-party IT contractor to request the changes.