Newly admitted residents may not appear immediately in Mobile Point of Care (MPOC). The time it takes for a new resident to sync can vary due to factors such as network latency, data volume, or other unexpected system delays.
Initial Checks
If a newly admitted resident has not appeared in MPOC after one hour, please complete the following checks:
1. Verify device connectivity
Ensure the MPOC device has a stable data or Wi‑Fi connection. Poor or intermittent connectivity can delay syncing and prevent new information from being retrieved.
2. Check if the issue is isolated
Confirm whether multiple MPOC users across different devices are experiencing the same problem.
This helps determine whether the issue is:
Device-specific
User-specific, or
A broader service issue
If the Issue Persists
If the resident still does not appear in MPOC after completing the above checks:
Please raise a new support case.
Use the following case title:
“Newly Admitted Resident Not Appearing in MPOC”Include the resident’s details (name, admission date, and any other relevant identifiers) to help our team identify and investigate the issue promptly.