Access Care and Clinical Mobile is a native Android application and can be downloaded from the Google Play Store. The mobile app cannot be found on the Apple App Store as it is currently not compatible with iOS.
To download the app, you will need a Google Account to access the Google Play Store.
⚠️Important: The app is currently not available on newer devices running Android 14 or higher. If you are using one of these devices, you may need to use the APK installation method outlined below.
1. Download the App (Google Play Store)
Before you start
Make sure you are logged into your Android device with a Google Account.
Steps to download
Open the Google Play Store
Tap the search bar and type: Access Care and Clinical Mobile
Select the app from the results
Tap Install
Open the app
Once installed, you can open the app:
By tapping Open in the Play Store
Or by selecting the app icon from your device
2. Alternative Method: Install via APK (if not available)
If the app does not appear in the Play Store (for example on Android 14+ devices), you may be able to install it manually using an APK file.
Step 1: Allow Installation from Unknown Sources
Open Settings
Search for Install unknown apps
Select the app you will use (e.g., Chrome or File Manager)
Turn Allow from this source On
Step 2: Download the APK File
Open your browser (e.g., Chrome)
Go to a trusted APK download site
Tap the download link
Confirm the download if prompted
Step 3: Install the APK
Open your File Manager (e.g., Files by Google)
Go to your Downloads folder
Tap the APK file
Review permissions and tap Install
Wait for installation to complete
After installation:
Tap Open to launch the app
Or tap Done to finish
Step 4: Turn Off Unknown Sources (Recommended)
Go back to Settings > Install unknown apps
Turn Allow from this source Off
3. Upgrade the App
To check for updates:
Open the Google Play Store
Search for Access Care and Clinical Mobile
If an update is available, tap Update
If not, the button will show Open
4. Create a Google Account (If Needed)
To access the Google Play Store, you will need a Google Account.
You can create a new account or use an existing email address
Select “I prefer to use my current email address” if you do not want a Gmail address
📌Note: Google does not restrict how many devices can be linked to one account. It is recommended to use one Google Account per care home.